敬奉我们的旅客

　　为了满足旅游者和经常出差的商务人士的出行需求，春秋航空致力于提供“安全、低价、准点、便捷、温馨”的航空运输服务。我们借鉴国际低成本航空公司的成功经验，通过加强管理压缩成本，并去除或调整传统航空运输中非必要服务，减少支出，把省下的钱转移到为您提供更理想的票价和更多的选择。与此同时，我们深切理解服务对于您的重要性。2005年6月，我们申请中国民用航空局就我们的服务差异的合理性进行听证。我们就此广泛听取了方方面面的意见，形成以下特别提示。为充分尊重您的服务选择，请您在决定购票前仔细阅读并签名确认衷心感谢您的理解、配合与支持。

一.餐饮服务须知
春秋航空的票价不含餐食费用。客舱内设有售品部，您可以根据需要选购饮料或餐食，我们的客舱乘务员将竭诚为您提供食品销售服务。我们诚挚的敬奉各位旅客：根据惯例，在客舱内不可食用自带食品，尤其不可在客舱内食用带有果皮、瓜壳的食物。

二.不正常航班服务须知
1.我们尽最大努力避免航班延误或取消。如由于我公司原因造成航班延误4小时以上并直至晚上22:00以后，且计划航班取消的,我们为您免费安排带盥洗设施的标准间。
2.除此之外，我公司航班延误时不提供免费膳宿服务。我们将竭力提供最新航班信息,必要时协助您办理食宿等相关手续，但费用由您自理。
3.航班取消或延误超过3个小时，非“打包”旅游团队的商务旅客有权选择免费搭乘春秋航空的下一班机或退票。选择退票的，在始发地退还全部票款；经停点退还未使用航段的全部票款，不超过原付票款金额。均不收取退票费。票款在30天内退还。
4.无论何种原因航班延误或取消，我们不提供任何补偿或赔偿费用。

三.行李运输特别规定
1.请注意您的免费行李额（包括托运行李、自理行李及随身携带物品）为15公斤（婴儿无免费行李额）。超重部分需支付逾重行李费,每公斤按国家公布的经济舱票价的1.5%计算。
注：我司不参照国际航协免费行李额规定
2. 每位旅客带入客舱的行李物品（包括自理行李及随身携带物品）只限一件，体积不超过20cm×30cm×40cm，重量不超过5公斤。需要提醒您注意的是，自理行李及随身携带物品的重量合并计入免费行李额中，行李逾重收费标准同规定1。
3.网上值机手续中不包含办理行李托运手续，如您的行李需要托运，请在航班起飞前60分钟前往春秋航空值机柜台办理行李补托运手续。尺寸大于20cm×30cm×40cm或重量超过5公斤的行李必须托运，如您的行李超出此标准，春秋航空的工作人员有权在登机口柜台拦截并要求托运，如拒绝托运，春秋航空有权拒绝承运。对在登机口柜台托运的行李需栓挂免除责任行李牌，如您的行李超出15KG的标准，则需按照民航公布全票价的1.5％收取逾重费。

四.关于使用廊桥或摆渡车
为尊重旅客代表意见，避免病残老弱旅客的烦恼，春秋航空将采取与其它公司的同样做法，大机场尽可能使用廊桥，小机场在确保安全前提下可不使用廊桥。

五.价格条件规定
请务必注意春秋航空多等级舱位的价格使用条件，尤其退票规定。详情也可拨打咨询电话800-820-6222或400-600-6222。

 
TO OUR HONORABLE PASSENGERS
To meet our customers’ needs, Spring Airlines Company Limited (“Air Spring”) spares no efforts to provide air services of “safety, low-price, on-time, convenience and comfort”. We have assimilated advantages from all successful low cost carriers worldwide as to minimize cost by removing any unnecessary services and provide irresistibly competitive price. Meanwhile, we deeply understand the essentiality of services. As the first and yet the only low cost air carrier in China, before the inauguration flight of July 2005, we applied for a public hearing to be presided by General Administration of Civil Aviation of China (CAAC, authority of civil aviation in China) regarding our diversity services commitment. Having embodied various suggestions thereon, and with approval of CAAC, we hereby make the statement below. Therefore, please read very carefully. Your signature on any purchase order form, placing an order, paying for tickets or taking our flight shall mean acceptance of this statement as part of our condition of carriage. Thanks for your understanding, cooperation and support.

1, Catering service notice
The fare does not include any catering costs. There is snack counter in the cabin. You may buy beverage or food at your own choice. Our flight attendants will be available to provide sale service.

2, Delay or cancellation service notice
1) If a flight is delayed for more than 4 hours till over 22:00 pm due to Air Spring and the planned flight is canceled, we will offer you a standard hotel room with bathroom and Air Spring shall bear the cost.
2) Except for the abovementioned, no free accommodation will be provided. However, Air Spring will assist in procuring such service and the cost shall be borne by the passenger.
3) If a flight is canceled or delayed for more than 3 hours due to Air Spring, passengers other than those in a package tour group are entitled without additional costs to be transferred to the next flight of Air Spring or be refunded within 30 days. For refund request in the original departure place, full amount of actually paid fare shall be refunded. For refund request in a stopover place, the respective amount of the unused flight segment shall be refunded which shall not exceed the actually paid fare.
4) PLEASE BE ADVISED THAT OUR LIABILITY FOR FLIGHT CANCELLATION OR DELAY REGARDLESS ITS CAUSE WILL BE LIMITED TO FULL AMOUNT REFUND AND NO LIQUIDATED DAMAGES WILL BE PROVIDED.

3, Special rules for baggage
1) Your free baggage allowance is 15 kilograms (including checked baggage and hand baggage). An extra charge for over-weighted baggage shall be calculated by 1.5% of the publicized economic class fare per kilogram.
2) Each passenger is allowed to take only one carry-on baggage. The volume of the article should not be more than 20cm×30cm×40cm, with a total weight not exceeding 5 kg. The weight of carry-on baggage is calculated as part of your free baggage allowance. Charge of over-weighted carry-on baggage is the same as seen in Rule No.1.

4, Tariff conditions information
Please pay attention to the tariff conditions of Air Spring as we employ multiple classes sales policy. For your own benefit, pay special attention to the refund rules and other restrictions. For further information, call 800-820-6222 (toll free) or 400-600-6222 .
Air Spring is a domestic air operator so far and this English version is translated for reference only and you shall stick to our formal Chinese version for final understanding of the statement. Any disputes arising from or being in connected with this statement shall be construed in Chinese laws except those rules of conflict of laws as permitted by law to the fullest extent and shall be exclusively and finally settled by competent law court in Shanghai, China.